4.1 Personal Identification Information

This includes information that can directly identify you, such as your:

• Full name
• Email address
• Contact number
• Postal address
• Company or organisation name (if applicable)
• Account usernames and login credentials

4.2 Payment and Billing Information

When you purchase or subscribe to our Services, we collect payment details including:

• Payment method information (credit/debit card, UPI, net banking details, etc.)
• Billing address
• Transaction history and invoices

Note: We use secure, trusted third-party payment gateways to process payments. We do not store your complete payment card details on our servers.

4.3 Technical Data

To ensure smooth functioning and security, we collect technical information such as:

• IP address
• Device type and operating system
• Browser type and version
• Login timestamps and activity logs
• Cookies and similar tracking technologies

4.4 Service Usage Data

We gather information on how you use our Services, such as:

• Features accessed
• Frequency and duration of use
• Error reports and crash logs

4.5 Customer Support Data

If you contact our support team, we may collect information you provide in your communications, such as:

• Your questions, feedback, or complaints
• Any attachments or documents you share with us

5.1 Providing and Managing Services

• To create and manage your account, including authentication and access control
• To provide website hosting, full-stack hosting, CMS hosting, custom domain integration, SSL certificates, and object/bucket storage services
• To process payments, invoices, and billing-related tasks
• To communicate important updates about your account, service changes, or technical issues

5.2 Customer Support and Communication

• To respond to your queries, requests, and support tickets
• To send you service announcements, newsletters, promotional offers, and other communications you have opted in to receive
• To notify you about changes in policies, terms, or service availability

5.3 Service Improvement and Personalisation

• To monitor and analyse usage patterns and trends to enhance performance, usability, and features
• To personalise your experience based on your preferences and past interactions
• To detect, prevent, and respond to fraud, abuse, security threats, or other harmful activities

5.4 Compliance and Legal Requirements

• To comply with applicable Indian laws, regulations, and industry standards
• To cooperate with law enforcement or regulatory authorities when required by law or to protect legal rights

5.5 Marketing and Advertising

• To deliver relevant advertisements or promotional content through our platform or third-party partners, subject to your consent where required
• To measure the effectiveness of marketing campaigns and user engagement

6.1 Consent

Where required by law, we seek your explicit consent before collecting, using, or sharing your personal data. You have the right to withdraw your consent at any time, subject to legal or contractual restrictions.

6.2 Performance of Contract

We process your data to fulfill our contractual obligations towards you. For example, to provide hosting services, billing, customer support, and maintaining your account.

6.3 Legitimate Interests

We may process your data for our legitimate business interests, such as:

• Improving and securing our Services
• Preventing fraud or misuse of our platform
• Conducting internal audits and quality assurance
• Marketing and promotion, where you have not opted out

These interests are balanced against your privacy rights and freedoms.

6.4 Legal Compliance

We process personal data as necessary to comply with applicable laws, regulations, court orders, or government requests.

7.1 Service Providers and Partners

We may share your personal data with trusted third-party service providers and business partners who assist us in operating our platform and delivering Services. This includes entities involved in:

• Payment processing and billing
• Hosting infrastructure and cloud services
• Customer support and communication tools
• Security monitoring and fraud prevention
• Analytics and performance measurement

These service providers are obligated to use your data solely for the purposes specified by us and are required to implement appropriate safeguards to protect your information.

7.2 Legal and Regulatory Authorities

We may disclose your personal data when required by law, regulation, legal process, or governmental request, including but not limited to:

• Compliance with court orders or subpoenas
• Prevention, investigation, or prosecution of illegal activities
• Protection of our rights, property, or the safety of users and the public

7.3 Business Transfers

In the event of a merger, acquisition, reorganisation, or sale of all or part of our assets, your personal data may be transferred to the acquiring entity as part of the transaction. We will take reasonable steps to ensure the confidentiality and security of your data in such cases.

7.4 With Your Consent

We may share your personal information with third parties if you provide explicit consent to do so for specific purposes. We do not share your personal data with advertisers or marketers without your consent. Any sharing of data is strictly controlled and limited to what is necessary to provide and maintain our Services or comply with legal requirements.

8.1 Retention Periods

The duration for which your data is retained depends on the nature of the data and the purpose of processing, including:

• Account Information: Retained as long as your account remains active or as needed to provide Services.
• Payment and Billing Data: Retained for a minimum period as required by applicable tax and financial laws.
• Technical and Usage Data: Retained for operational and security purposes, typically for a reasonable period to analyse trends and improve services.
• Customer Support Records: Retained as needed to resolve issues and provide continued support.

8.2 Deletion and Anonymisation

Once the retention period expires, your personal data will be securely deleted or anonymised, making it impossible to identify you.

9.1 Security Measures

• Use of encryption technologies such as SSL/TLS to secure data in transit
• Secure storage systems with restricted access controlled by authentication and authorisation protocols
• Regular security audits and vulnerability assessments to identify and mitigate risks
• Firewalls and intrusion detection/prevention systems to protect against cyber threats
• Secure backup and disaster recovery processes

9.2 Access Controls

Access to your personal data is limited to authorised personnel who require it to perform their job duties. All employees, contractors, and partners are bound by confidentiality obligations.

9.3 Data Breach Response

In the unlikely event of a data breach that compromises your personal data, we have established incident response protocols to promptly investigate, contain, and remediate the issue. We will notify affected users and relevant authorities as required by applicable laws.

10.1 Right to Access

You have the right to request information about the personal data we hold about you, including details on how it is processed and shared.

10.2 Right to Correction

You may request correction or updating of any inaccurate or incomplete personal data we maintain.

10.3 Right to Deletion

Subject to legal and contractual obligations, you may request the deletion of your personal data from our systems, especially if it is no longer necessary for the purposes it was collected.

10.4 Right to Restriction

You have the right to request us to restrict or suspend processing of your personal data in certain circumstances, such as when you contest its accuracy.

10.5 Right to Object

You may object to the processing of your personal data for marketing or profiling purposes. We will respect such objections unless overridden by compelling legitimate grounds.

10.6 Right to Data Portability

Where applicable, you can request a copy of your personal data in a commonly used, machine-readable format for transfer to another service provider.

10.7 Right to Withdraw Consent

If you have given consent for any data processing, you have the right to withdraw it at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

11.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help remember your preferences, login details, and other information to provide a smoother, personalised experience.

11.2 Types of Cookies We Use

• Essential Cookies: Necessary for the operation of our Services, such as maintaining your session and securing access.
• Performance Cookies: Collect anonymous data on how you use the platform to help us improve performance and usability.
• Functional Cookies: Remember your preferences and settings for a personalised experience.
• Analytical Cookies: Help us analyse traffic and usage patterns to enhance our Services.

11.3 How We Use Cookies

• To authenticate users and secure access to your account
• To remember your language and other settings
• To monitor and improve site performance
• To analyse trends and gather aggregated statistics
• To personalise content and advertisements, where applicable and with your consent

11.4 Managing Cookies

Most web browsers allow you to control, block, or delete cookies through their settings. However, disabling certain cookies may affect the functionality or performance of our Services.

12.1 Reasons for International Transfers

• Hosting and maintaining your website or data storage on global cloud infrastructure
• Payment processing through international payment gateways
• Use of third-party services such as analytics, customer support, or security services based outside India

12.2 Safeguards for Data Protection

• Contractual commitments with service providers to comply with data protection standards
• Use of standard contractual clauses approved by regulatory authorities where applicable
• Implementation of technical and organisational security measures to maintain confidentiality and integrity

13.1 Right to Access

You have the right to request access to the personal data we hold about you, including details on its collection, use, and disclosure.

13.2 Right to Correction

You may request correction or update of any inaccurate, incomplete, or outdated personal data to ensure it remains accurate and relevant.

13.3 Right to Data Portability

Where applicable, you may request that your personal data be provided to you in a structured, commonly used, and machine-readable format.

13.4 Right to Erasure (Right to be Forgotten)

Subject to legal and contractual obligations, you may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected.

13.5 Right to Restrict Processing

You can ask us to restrict the processing of your personal data in certain situations, for example, if you contest its accuracy or object to processing.

13.6 Right to Object to Processing

You have the right to object to the processing of your personal data for direct marketing, profiling, or other legitimate interests.

13.7 Right to Withdraw Consent

If you have given consent for any processing, you may withdraw your consent at any time without affecting the lawfulness of processing before withdrawal.

13.8 Right to Complain

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the appropriate data protection authority in India.

14.1 Types of Communications

• Transactional Emails: Related to your account, billing, system updates, technical issues, and security alerts
• Service Announcements: Notices about changes to our services, terms, policies, or maintenance schedules
• Marketing Communications: Promotional messages about new features, offers, events, or updates (sent only if you have provided consent or are an existing user under permissible conditions)
• Support Communication: Responses to your inquiries, technical support tickets, and customer service interactions

14.2 Methods of Communication

• Email
• SMS
• In-app notifications
• Phone calls (only when necessary and appropriate)

14.3 Managing Preferences

• Opt-out of marketing communications by clicking the "unsubscribe" link in our emails
• Update your communication settings in your account dashboard (if applicable)
• Contact us directly to manage your preferences or request changes

Please note that even if you opt out of promotional messages, we may still send essential transactional or service-related communications as required to operate our Services.

15.1 No Control Over Third Parties

We may provide links or access to third-party websites or services for convenience or integration purposes. However, we do not operate, control, or endorse the privacy practices, content, or operations of these third-party services. Accessing or using any third-party service via our platform is entirely at your own risk.

15.2 Separate Privacy Policies

Your interaction with such third-party sites or tools is governed by their own respective privacy policies and terms of use. We strongly encourage you to read those documents carefully before sharing any information or engaging with such services.

We are not responsible or liable for any issues, losses, or damages arising out of your use of third-party services or reliance on third-party content.

15.3 Third-Party Tools Within Our Services

In certain cases, we may embed or integrate third-party tools (e.g., analytics, marketing, communication plugins, or CMS add-ons) directly within the Stackblink platform to enhance your user experience. While we ensure such tools comply with general privacy standards, the data they collect or process may still be governed by the provider’s terms.

16.1 Our Security Commitments

• Use of encryption (where appropriate) to protect data during transmission
• Implementation of access controls and authentication systems
• Regular internal audits and vulnerability assessments
• Firewall protection and security protocols on our servers
• Limited access to personal data based on a need-to-know basis

16.2 No Absolute Guarantee

While we follow industry-standard practices, we do not guarantee the security of any information transmitted or stored on our systems. Users must acknowledge that no method of electronic transmission or storage is 100% secure.

16.3 User Responsibility

• You are responsible for keeping your login credentials (username, password, OTPs) secure.
• Any suspicious activity or breach should be immediately reported to us.
• You must not share access credentials with unauthorised parties or use public devices to access your Stackblink account.

17.1 Retention Duration

• Account-related information: Retained as long as your account is active and for a reasonable period thereafter (usually up to 90 days)
• Billing and transactional records: Retained for a minimum of 8 years as per Indian accounting and taxation laws
• Backup copies and server logs: May be retained temporarily for operational continuity, debugging, or security purposes

17.2 Deletion Upon Request

• We will remove your data from active systems within a reasonable period (typically within 30 days)
• Some residual data may remain in backup or archival systems for a longer duration, but will not be used for any active purpose
• Deletion requests will be honoured subject to applicable legal and contractual obligations

17.3 Data Inactivity

We reserve the right to deactivate or delete user accounts that have been inactive for a prolonged period (e.g., 12 months or more), after providing notice via registered contact details.

18.1 No Intentional Collection from Minors

We do not knowingly allow individuals under 18 to register, use, or provide any personal information on the Stackblink platform. If we become aware that data from a minor has been collected inadvertently, we will take immediate steps to delete such data.

18.2 Parental Responsibility

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately. We will verify the claim and take appropriate action, including the removal of such data from our systems.

18.3 Restricted Usage

By using our platform, you confirm that you are at least 18 years of age. We reserve the right to request proof of age or identity in cases where age verification is required or suspected.

19.1 Notification of Changes

Whenever we make material changes to this Privacy Policy, we will:

• Post the updated version on the Stackblink platform with the revised “Last Updated” date
• Optionally notify you via email or system alerts (if you have registered with us)

However, it is your responsibility to regularly review this Privacy Policy to stay informed of any updates. Continued use of our platform after changes are published constitutes your acceptance of the updated terms.

19.2 Effective Date

Any changes to this Privacy Policy become effective as soon as they are posted, unless otherwise stated. If you do not agree with the changes, you should discontinue the use of our services immediately and may request account closure, if applicable.

20.1 Right to Access

You have the right to request access to the personal data we hold about you. Upon a verifiable request, we will provide a summary of the categories of personal information collected, processed, and stored.

20.2 Right to Correction

You may request the correction or rectification of any inaccurate, incomplete, or outdated personal information associated with your account.

20.3 Right to Deletion

Subject to any legal or contractual obligations, you may request deletion of your personal data. We will take reasonable steps to delete the data from our systems unless retention is necessary for:

• Compliance with law
• Legal claims or dispute resolution
• Security or fraud-prevention purposes

20.4 Right to Data Portability

Where technically feasible, and upon written request, you may be entitled to receive a copy of the personal data you provided to us in a commonly used digital format.

20.5 Right to Withdraw Consent

If we process your data based on your consent, you may withdraw such consent at any time. However, this will not affect data processed prior to withdrawal.

20.6 Right to File a Complaint

If you believe your privacy rights have been violated, you may file a complaint with:

• Our internal grievance officer (details in Section 24)
• The concerned regulatory or statutory authority, such as the Ministry of Electronics and Information Technology (MeitY), Government of India

We encourage resolving concerns directly with us before escalating to external authorities.

21.1 General Disclaimer

To the fullest extent permissible under applicable Indian law, we disclaim all liability for any:

• Direct, indirect, incidental, punitive, special, or consequential damages
• Loss of data, revenue, profits, business, goodwill, or opportunities
• Errors, omissions, interruptions, service outages, or unavailability
• Third-party activities, hacks, or unauthorised access to your data or account
• Delays in data recovery or restoration during incidents, disasters, or maintenance

21.2 No Responsibility for Data Loss

In the event of a server crash, hardware failure, data corruption, cyberattack, or other technical failure, we shall not be responsible for any data loss or damage suffered by you. We recommend that you maintain your own regular backups of all critical data hosted with us.

21.3 No Uptime or Recovery Guarantee

We do not guarantee uninterrupted access to your websites, servers, or data. In case of outages or downtime:

• We do not promise a fixed recovery timeline
• We are not liable for any business, operational, or reputational losses incurred due to downtime

21.4 Platform Discontinuation Rights

We reserve the right to suspend, discontinue, or permanently terminate the Stackblink platform or any specific service at any time, with or without prior notice.

• In such events, we shall not be liable for providing any refunds, compensation, or data access beyond the closure date
• It is your responsibility to plan for data and migration in advance

22.1 Right to Terminate Without Notice

We may terminate or suspend your access to the Stackblink platform at any time, without assigning any reason, and without obligation to provide notice or justification. This includes, but is not limited to:

• Platform-wide shutdown
• Security breaches
• Legal, technical, or operational concerns
• Non-compliance with terms
• Business closure, acquisition, or restructuring

22.2 No Liability for Platform Closure

In the event of partial or complete closure of the Stackblink platform or any related services, you agree that:

• We are not responsible for any form of loss, including data loss, business disruption, or financial harm
• We are not obligated to provide backups, refunds, continuity, or post-closure support
• We may delete all user data from our systems, backups, or databases without further communication

We advise all users to maintain independent backups and prepare for service continuity at their end.

22.3 Suspension Due to Legal or Governmental Request

We reserve the right to immediately suspend or terminate accounts or services if directed by law enforcement agencies, courts, or other regulatory authorities under Indian law. No compensation will be provided in such cases.

22.4 Effect of Termination

Upon termination of services:

• All access to our servers and dashboard will be revoked
• All data, configurations, and hosted files may be deleted permanently
• You must discontinue any use of Stackblink services and branding

23.1 No Warranty of Continuous Service

While Stackblink Private Limited strives to provide high-quality hosting and related services, we do not guarantee continuous, uninterrupted, or error-free service. Scheduled or unscheduled maintenance, technical failures, cyberattacks, or other disruptions may cause downtime or service interruptions.

23.2 Data Loss and Backup Disclaimer

In case of server crashes, hardware failures, software bugs, data corruption, or other unforeseen incidents, Stackblink Private Limited shall not be held responsible for any loss, alteration, or destruction of data hosted on the Stackblink platform.

• It is the sole responsibility of the user to maintain independent and regular backups of all data.
• We disclaim all liability for any costs, damages, or losses arising from data loss or inability to recover data.

23.3 No Liability for Third-Party Content or Services

The Stackblink platform may integrate with or allow access to third-party tools, applications, or services. Stackblink Private Limited does not endorse, control, or guarantee any third-party content, and shall not be liable for any issues arising from such third-party integrations.

23.4 Right to Modify or Suspend Services

We reserve the right to modify, suspend, or discontinue any service or feature of the Stackblink platform at any time, for any reason, without prior notice or liability. Users are encouraged to keep themselves updated on service announcements and plan accordingly.

23.5 Platform Shutdown Without Notice

Stackblink Private Limited may, at its sole discretion, shut down the Stackblink platform completely or partially without any prior notice. Users will bear full responsibility for managing their data and service continuity in such events.

• No refunds, compensations, or assistance will be provided in the event of platform closure.

23.6 No Guarantee on Recovery Time

In cases of service failure, crash, or outage, Stackblink Private Limited does not guarantee any specific timeframe for recovery or restoration of services or data.

23.7 Indemnification

Users agree to indemnify, defend, and hold harmless Stackblink Private Limited, its affiliates, officers, employees, and agents against any claims, damages, losses, liabilities, or expenses arising from:

• Use of the Stackblink platform
• Violation of these terms or applicable laws
• Any infringement of intellectual property rights or third-party rights

23.8 Severability

If any provision of this Privacy Policy or related terms is found invalid or unenforceable by a competent court, the remainder of the provisions shall remain in full effect.

23.9 Entire Agreement

This Privacy Policy constitutes the entire agreement between Stackblink Private Limited and users regarding privacy and data protection matters and supersedes any prior agreements or understandings.

24.1 Applicable Law

This agreement and our privacy practices shall be interpreted in accordance with:

• The Information Technology Act, 2000 (including applicable rules under the IT Rules)
• Any other relevant data protection legislation or government notifications applicable in India
• Decisions or orders issued by competent Indian courts or authorities

You agree that all matters related to your use of the Stackblink platform will be handled in accordance with Indian legal frameworks, even if you are located outside India.

24.2 Jurisdiction

You expressly agree that the courts of Bengaluru, Karnataka, shall have exclusive jurisdiction over any disputes, legal actions, or proceedings arising out of this Privacy Policy or your use of our platform.

• You irrevocably submit to the jurisdiction of these courts
• You waive any objection based on venue or inconvenient forum

25.1 General Support and Assistance

For queries related to your account, hosting services, billing, technical issues, or any other general matter, you can reach out to our support team via:

• Email: support@stackblink.com
• Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM (IST)

We aim to acknowledge all emails within 24 hours, and provide a resolution or follow-up within 2 working days, depending on the nature of the query.

25.2 Feedback and Suggestions

We greatly appreciate feedback from our users. If you have any suggestions, ideas for improvement, or would like to report a non-urgent issue, you are welcome to write to us at the same email address. Your input helps us improve and serve you better.